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    • To compile and analyse feedback for internal use only; and/or

    • To contact me to request for more information where required.

    I further agree that such information may be disclosed to third parties who provide services to you for the purposes above, and to the relevant public agency for follow-up where required.

    To get in touch with us directly, please call 62989222 or email us at feedback@jbtc.org.sg.

    In case of emergency requests after office hours, you can contact our Essential Maintenance Service Unit (24 hrs) at 1800-241 7711.

    Helpful FAQ

    Most frequent questions and answers

    Click here to find out your MP.

    Click here to check out which division you are in.

    Town Councils are autonomous legal entities formed under the Town Councils Act.

    Town Councils are responsible for the day-to-day operations in managing the common property of HDB residential flats and commercial property within the town.

    You may send in your enquiry using the OneService App by clicking here.

    Alternatively, you may also approach your Management Corporation Strata Title (MCST) of your condominium.

    Our MPs serve both the public and private housing residents.

    S&CC are meant for the upkeeping and maintenance of the common areas as well as cyclical maintenance of the infrastructures and facilities in the Town.

    Click here to find out.

    S&CC is due on the 1st of every month and payable within the month.

    For Service and Conservancy Charges, please click here.

    For Payment Modes for Service and Conservancy Charges, please click here.

    If you are currently using Interbank GIRO or Recurring Credit Card Service (RCCS)

    We have made arrangements with your bank to make payment directly to the Town Council. You do not need to take any action.

    First GIRO deduction– 28th of each month
    Second GIRO deduction– 7th of the following month if the first deduction is unsuccessful

    If the above-mentioned dates fall on public holidays, payment will be deducted on the next working day.

    If you do not have any banking arrangements

    You can pay your S&CC via the following payment modes here.

    Currently, this service is not available.

    For Jalan Besar GRC and Potong Pasir SMC residents, you can call us at Tel: 6298 9222 to check on your payment status. Alternatively, residents can check their S&CC monthly amount payable through AXS/ SAM machines after the 7th of the month.

    Residents are advised to come down personally to the Town Council with the HDB’s appointment letter before the appointment date.

    Town Council will collect the S&CC up to the date stated in the 2nd appointment letter and endorse on the HDB’s 2nd appointment letter upon the full settlement by the residents.

    S&CC payment is required up to the date of transfer of ownership or when the flat’s termination date takes place.

    Residents can enquire through the AXS/ SAM machine by keying in their NRIC or address, or call us at Tel: 6298 9222 during office hours.

    Residents who have applied for GIRO will have their applications processed in approximately 2 months. In the meantime, all applicants are advised to pay their S&CC by other modes. Please refer to the modes of payment here.

    S&CC rates are determined by the Town Council. The rates may vary across the different flat types, design features and locations.

    You can download the GIRO/ Credit Card Direct Debit Service application form by clicking the following link:

    GIRO application form

    Credit Card Direct Debit Service application form

    Application forms are also available at our Town Council offices:

    • Geylang Bahru Main Office: Block 70 Geylang Bahru #01-2719 Singapore 330070
    • Potong Pasir Office: Block 121 Potong Pasir Avenue 1 #01-271 Singapore 350121
    • Chin Swee Office: Block 54 Chin Swee Road #01-23 Singapore 160054

    Town Council does not send a monthly tax invoice as the S&CC is a fixed monthly rate. Payments are due on the 1st of each month and if no payment is received by the 10th of the following month, a reminder notice will be sent to the residents to remind them of the outstanding amount payable, and late fee will be imposed. Please make your payment promptly to avoid being penalised.

    You may consider subscribing to our SMS notification to remind you on your current month’s S&CC payment. To subscribe to the free SMS notification service, you may email us at feedback@jbtc.org.sg or drop by our offices with the following information:

    • Name of Registered Tenant/Lessee
    • Mobile Phone Number
    • Property Address